Privacy Policy

1. Information We Collect

We may collect information that you provide directly to us when you contact us, request product information, submit an inquiry, communicate with us by email or WhatsApp, request technical support, or otherwise interact with our website.

This information may include:

• Name
• Company name
• Business email address
• Telephone or WhatsApp number
• Country or region
• Project information
• Product requirements
• Inquiry details
• Files, drawings or other information you voluntarily provide

We may also automatically collect certain technical and usage information when you visit our website, including:

• IP address
• Browser type
• Device type
• Operating system
• Approximate geographic region
• Referring website or traffic source
• Pages visited and landing pages
• Time and duration of visits
• Product and resource pages viewed
• Catalogue, specification sheet and other resource downloads
• Email, WhatsApp and other website interaction events

2. How We Collect Information

Information You Provide

You may provide information directly to us through:

• Contact or inquiry forms
• Requests for quotation or project communications
• Email
• WhatsApp
• Product or technical support requests
• Other direct communications with TPK Lighting

Information Collected Automatically

Certain information may be collected automatically through technologies and systems including:

• Cookies and similar technologies
• Website server logs
• Google Analytics
• Google Tag Manager
• Other website performance and measurement technologies used by us

3. How We Use Your Information

We use personal and business information only for legitimate business purposes, including to:

• Respond to inquiries and requests
• Provide quotations and product information
• Support project evaluation and product selection
• Provide technical information and documentation
• Communicate regarding projects, products and services
• Provide customer and technical support
• Understand how visitors use our website
• Measure website traffic and marketing sources
• Understand which products, resources and technical materials are useful to visitors
• Improve website content, usability and performance
• Maintain website security and prevent misuse
• Comply with applicable legal and regulatory requirements

We do not use personal information for purposes that are materially different from those described in this Privacy Policy without an appropriate legal basis or notice where required.

4. Website Analytics and Measurement

We use website analytics and measurement technologies, including Google Analytics 4 (GA4) and Google Tag Manager (GTM), to understand how visitors use and interact with our website.

Depending on your cookie choices and applicable law, these technologies may help us measure information such as:

• Page views
• Traffic sources
• Landing pages
• Device types
• General geographic regions
• Product pages viewed
• Catalogue and technical document downloads
• Email link interactions
• WhatsApp interactions
• Other website engagement events

We use this information to evaluate website performance, understand customer interests and improve our website, products and technical resources.

We do not intentionally send names, email addresses, telephone numbers, WhatsApp numbers or other directly identifying contact information to Google Analytics as analytics event data.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to operate correctly, remember preferences and understand website usage.

Essential Cookies

These cookies are necessary for the basic operation, security or functionality of the website.

Analytics Cookies

These cookies help us understand how visitors use our website, including which pages are visited and how visitors interact with website content.

Where required by applicable law, analytics cookies will be used according to your cookie consent choices.

Preference Cookies

These cookies may remember choices such as language, region or other website preferences.

If we introduce advertising, remarketing or other types of tracking in the future, this Privacy Policy and our cookie controls may be updated accordingly.

You may manage non-essential cookie preferences through the cookie settings available on our website.

6. How We Share Information

We do not sell personal information.

We may share limited information with service providers where necessary to operate our website and conduct our business, including providers of:

• Website hosting and infrastructure
• Website analytics and measurement
• Email and communication services
• Customer relationship or inquiry management systems
• IT, security and technical support services

These providers may process information only as required to provide services to us and subject to applicable contractual or legal requirements.

We may also disclose information where reasonably necessary to:

• Comply with applicable law or legal process
• Respond to lawful requests from public authorities
• Protect our legal rights or property
• Detect or prevent fraud, security incidents or misuse of our website

7. International Data Transfers

TPK Lighting serves customers and website visitors in multiple countries and regions.

As a result, information may be processed or stored in countries outside your country of residence, including locations where our service providers operate.

Where applicable law requires safeguards for international transfers of personal information, we will take reasonable measures to use appropriate legal and organizational safeguards.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to inquiries, supporting customer projects, maintaining appropriate business records and complying with legal obligations.

Retention periods may vary depending on the type of information and the nature and duration of a project or business relationship.

Analytics information is retained according to the settings and retention controls of the analytics services we use.

When information is no longer reasonably required, we may delete, anonymize or otherwise securely dispose of it.

9. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request restriction of certain processing
• Object to certain processing
• Withdraw consent where processing is based on consent
• Request portability of certain information where applicable

These rights may be subject to applicable legal limitations and exceptions.

To make a privacy-related request, please contact us using the details provided below.

10. Data Security

We take reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

11. Third-Party Websites and Services

Our website may contain links to third-party websites or services, including social media platforms, messaging services and other external websites.

We are not responsible for the privacy practices, security or content of third-party websites. We encourage you to review the privacy policies of those services before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, technologies, business practices or applicable requirements.

When this policy is updated, the revised version will be published on this page and the “Last Updated” date will be changed accordingly.

13. Contact Us

If you have questions about this Privacy Policy or would like to exercise a privacy right, please contact us: